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ROBOTC FAQ/Support

This section is split into a general questions area (across all products) and also product-specific sections. Please click on the appropriate section to see the answer to the question.


General Questions:

• How do I install ROBOTC on a MAC?

• Errors during activation

• How do  install a new version of ROBOTC?

• Do I have to uninstall when updating  to a newer version of ROBOTC?

• I am out of activations, what do I do?

• Do I have to activation ROBOTC again if I uninstall and install a new version?

• I bought the wrong version of ROBOTC, what do I do?

Using ROBOTC Questions

• How do I update the firmware on my NXT/VEX robot using ROBOTC?

FTC-related Questions

• I purchased ROBOTC for NXT 2.0 after I used ROBOTC for FTC, what should I do?

ROBOTC Communication Questions

• My robot isn’t communicating with ROBOTC, what so I do?


General Questions


How do I install ROBOTC on a MAC?

ROBOTC will work on a Mac with any of the Windows Virtualization/Emulation software packages that are available, example software includes Parallels, VM Ware Fusion, Boot Camp and Virtual Box.

Once the software is installed, installation and activation are exactly the same as on a normal Windows PC. Please see your software’s documentation regarding connecting your USB devices to your virtual environment.


Errors during activation

Error 2 – Could Not Communicate With License Server

Cause: The computer you are using is not connected to the internet (or is having internet connectivity issues).
Solution: Could not communicate with the computer you are trying to activate, or go on a computer that does have the internet and go to this URL:
http://secure.softwarekey.com/SOLO/unlock/

1. Type in your License ID and Password
2. Use the two codes to produce one Activation code
3. Type in the Activation code on the computer you are trying to activate.

Error 5013 (Formerly 7) No Activations Left for this License

Cause: The License ID you are trying to activate with has been activated on too many computers.
Solution: Contact customer support at customerservice@robomatter.com.

Error 13 – Firewall or Trouble Communicating with License Server

Cause: The License password is invalid or could not communicate with the server.
Solution: Check the License ID and Password to make sure it was typed in correctly. Connect to the internet on the computer you are trying to activate, or go on a computer that does have the internet and go to this URL: http://secure.softwarekey.com/SOLO/unlock/

1. Type in your License ID and Password
2. Use the two codes to produce one Activation code
3. Type in the Activation code on the computer you are trying to activate.

Error 69 – Invalid Registration Code

Cause: Invalid “Web Activation” or “Manual Activation” registration code.
Solution: Check the activation code to make sure it was typed in correctly. Make sure that you have the right code by going to a computer that does have the internet and go to this URL: http://secure.softwarekey.com/SOLO/unlock/

1. Type in your License ID and Password
2. Use the two codes to produce one Activation code
3. Type in the Activation code on the computer you are trying to activate.

Error 5008 (Formerly 100) Invalid License ID or Password

Cause: Invalid License ID or Password.
Solution: Check your License ID and Password and make sure you typed it in correctly.

Error 5006 – Security Check Failure

Cause: This occurs when too many failed activation attempts are made in a short period.
Solution: On the License Details page there is a Reset Activation Check button that will clear the temporary block.

Error 5010 (Formerly 200)

Cause: The user is attempting to activate with a License ID for a different product.
Solution: Make sure you are activating for the correct product. If the product is incorrect, please contact customer support at customerservice@robomatter.com.

Error 5012 – Invalid Product Version

Cause: The version of the application is less than the Minimum Activation Version specified on the Product Option.
Solution: Make sure everything is correct. If not, please contact customer support at customerservice@robomatter.com.

Error 5014 (Formerly 101) Invalid Product Option Type for given License ID

Cause: Invalid product option type for given license ID.
Solution: You must use one of the PLUS Option Types to be able to use the license for activation.

Error 5016 – Deactivated Installation

Cause: The Installation ID has been deactivated in SOLO.
Solution: A SOLO user must re-enable the Installation ID or issue a new License Key to be able to continue.

Error 5017 – Invalid License Status

Cause: The license status set on the License Details page in SOLO is something other than ‘OK’.
Solution: Make sure everything is correct. If not, please contact customer support at customerservice@robomatter.com.

Error 5021 – Invalid IP Address

Cause: The IP Address of the activating machine is not one of the Allowed Activation IPs set on the License Details page.
Solution: Make sure everything is correct. If not, please contact customer support at customerservice@robomatter.com.

Error 5022 – Invalid System Time

Cause: The system clock is not within the threshold specified by SOLO.
Solution: The user must correct their system time to be able to continue.


How do  install a new version of ROBOTC?

In order to install a new version of ROBOTC, you must make sure that you UNINSTALL all previous versions of ROBOTC first.

Here are the steps you need to follow to install a new version of ROBOTC:

1. Uninstall all previous versions of ROBOTC.

2. Find the latest version of ROBOTC from www.robotc.net and download it. If you are using an updated version on a CD, then insert the CD into your CD-ROM drive.

3. Run the downloaded file, or run the CD.

4. Follow the on-screen prompts to install ROBOTC.

5. Once you are done you should see a ROBOTC icon on your desktop, double click on the icon to run ROBOTC.


Do I have to uninstall when updating  to a newer version of ROBOTC?

Yes, you must make sure that you UNINSTALL all previous versions of ROBOTC first. Otherwise, ROBOTC will not run correctly. If you happen to install two versions of ROBOTC onto your computer, simply uninstall both versions. Once all versions are removed, install the latest version of ROBOTC onto your computer.


I am out of activations, what do I do?

ROBOTC currently allows Single-User licenses to install ROBOTC on up to three different computers. We understand that most users now have multiple computers in their household. This is to accomodate that. If, however, you have used all three activations then you can simply email support@robotc.net to ask for more activations. Please keep in mind that we track all renewed activations to prevent abuse of this policy.


Do I have to activation ROBOTC again if I uninstall and install a new version?

No, as long as you are just uninstalling ROBOTC you will not have to activate ROBOTC again. If you reformat your hard drive, you will have to activate again.


I bought the wrong version of ROBOTC, what do I do?

If you happened to have bought ROBOTC for Mindstorms, but realized that you actually wanted to buy ROBOTC for IFI because you only only VEX hardware then you will have to contact us with your License ID and Password that you received. This is assuming that you haven’t activated your software yet. Contact support@robotc.net and we will switch it.


Using ROBOTC Questions


How do I update the firmware on my NXT/VEX robot using ROBOTC?

To update firmware, you must go to the “Robot” menu, then “Download firmware”. Choose the desired firmware (choose the highest number firmware)

Here are videos on how to do this:

NXTStep-by-step video on how to update firmware

VEXStep-by-step video on how to update firmware


FTC-Related Questions


I purchased ROBOTC for NXT 2.0 after I used ROBOTC for FTC, what should I do?

You must make sure that you UNINSTALL all previous versions of ROBOTC for Mindstorms first. Otherwise, ROBOTC will not run correctly. If you happen to install two versions of ROBOTC onto your computer, simply uninstall both versions. Once all versions are removed, install the latest version of ROBOTC onto your computer.


ROBOTC Communication Questions


My robot isn’t communicating with ROBOTC, what so I do?

There are a few things to check when you are having communications trouble with your robot.

1. Check that your USB cables (or other type of cable if your robot does not use USB) are connected to both the robot and the computer.

2. Make sure both your robot and your computer are turned ON.

3. Make sure you have downloaded the latest drivers from www.robotc.net.

4. If you are using Windows VISTA, make sure that you are running ROBOTC as an “Administrator”. Right click on the ROBOTC icon and select “Run as Administrator”.

5. If you are still having issues, go to “View”, and “Preferences”. Make sure that you have the appropriate communication port selected for your robot.

6. If you are still having issues, please contact support@robotc.net.


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